How happy are your clients?

For many of us entrepreneurs, our excitement comes from having breathtaking light bulb moments where we have and work on new ideas sometimes at the detriment of our existing clients.

Many times, we have so many ideas and not even sure how to execute them. Ideas by themselves don’t make any one rich, it is when they have been converted into some service or product and patronized by customers that their real value emerge.

Be more focused on giving your patrons value for their time and money than exciting yourself with numerous ideas and fantasizing about building some conglomerate and being called a serial entrepreneur.

It is customers and their loyal patronage that will bring you the resources you need to pursue your biggest dreams. But paying less attention to them, you are ‘killing’ your ‘cow’ that brings you the ‘cash’.

Master customer care and you will be building a gift that keeps on giving. The happier your customers are; the happier you will be and the easier it will be to grow and expand your business.

So I ask again; How happy are your clients?

Do share and let’s keep the conversation going. Wishing you the very best this week.

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You have what it takes!

This week so far has been very fulfilling for me. I am having one of my facilitation session for the Barclays Bank sponsored British Council Ghana Blazing Trails training program for Entrepreneurs and this time I have been privileged to have a physically challenged and a blind participants who have been so outstanding. The blind uses a computer to take notes and carry out the assignments and very active in airing his views and asking questions. I was humbled when he came to me at the end of the 1st day to let me know how empowered my presentation has made him and how grateful he is to us for the opportunity to learn. I was overwhelmed with joy and felt truly fulfilled indeed. The physically challenged is extremely attentive and very much involved in all the sessions and boy, does he have a big dream. Reading his vision statement inspired me. Indeed being physically challenged or blind doesn’t make them less human but if you have been able to read my post to this point, know that you have some privileges they don’t have, so you better stop making those excuses they don’t even make. Get on with your dreams and stop holding yourself back. You truly have what it takes. Ekow Mensah on Entrepreneurship #emone #britishcouncil

 

The Need for the Formation of Productive Synergies in the Creation of an enabling environment for Entrepreneurship Development by Ekow Mensah

By: Ekow Mensah: http://www.facebook.com/pages/Ekow-Mensah-Entrepreneurial-Minded/152289474845005

It is disheartening indeed that the moment you decide to defy the status quo and be unique, being an entrepreneur instead of looking for a well-paying job; the odds seem to turn on you and the joy of being innovative and seeing your vision being transformed into reality through your products and services, seems to diminish. The life of fulfillment that comes with being an entrepreneur or an innovator seems to turn into a life of struggle, immense difficulties and survival. Indeed, nobody said it will be easy but does it have to be so ‘damn hard’ especially in Ghana, a country that seems to be blessed with everything but strained with massive lack in resources to promote innovation and entrepreneurship!

Of course the government is doing what it believes will help and most importantly gain them political points, so most of their interventions, as they call it, are tailored to meet the ‘needs’ of the indigenous masses who by the way, work just to put food on the table and really are not too much concerned with innovation, international standards and going global with their crafts. As needful as these interventions may be, they still lack the elements worthy of putting Ghana on the global economic map. Initiatives such as the Ghana Venture Capital Fund, whose operation is not too different from the banks now, with back-breaking requirements and unbearably long waiting times for funds, make it impossible for young, talented, passionate, innovative and educated individuals and groups to access the funds. So, obviously, we can not depend on the government alone to ease the burden of entrepreneurship and innovation.

The way forward I believe, is the formation of formidable and productive networks. I don’t know why but i guess it’s a human thing or particularly a ‘black’ thing. We never work together, never! We all prefer to work in our own small corners, doing our own small things and as most people put it ‘minding our own business’. That wouldn’t even be a problem if we were minding our own businesses but we get caught up in being copy-cats and imitators and eventually mess up great initiatives. Predecessors; our mentors and role models feel threatened by our innovation, passion and speed and secretly and even openly shamelessly sabotage us…it’s sad.

Henry Ford once said “Coming together is a beginning. Keeping together is progress. Working together is success.” Evidently success in entrepreneurship lies in building productive synergies and instead of talking and complaining, we should come together, each with their skills sets and resources to create that enabling environment we so much desire in Ghana. In Genesis 11:6 (on the tower of Babel), God said “If as one people speaking the same language they have begun to do this, then nothing they plan to do will be impossible for them.” (NIV) God realizes that when people are unified in purpose they can accomplish impossible feats…it’s time to come together to build our destinies…join us make the GHANA START-UP CAPITAL FUND a reality and a tremendous success… http://www.facebook.com/home.php?sk=group_185907504791286